COOKIE POLICY
Last updated November 23, 2023
This document outlines how Charley.ai (referred to as "Company", "we", "us", or "our") utilizes cookies and related technologies on our website, https://charley.ai. It details what these technologies are, why we use them, and your rights regarding their usage.
Sometimes, our use of cookies might involve gathering personal data, or such data might be inferred when combined with other information.
Understanding Cookies
Cookies are tiny files stored on your computer or mobile device when visiting websites. They're commonly used by website operators to ensure their sites function correctly, enhance efficiency, and gather analytical data.
Cookies originating from the site owner (Charley.ai in this case) are known as "first-party cookies." Those from different sources are "third-party cookies." These third-party cookies offer various features or functionalities on the site (like advertising, interactive content, and analytics) and are capable of recognizing your device across different websites.
Purpose of Cookies
We deploy first- and third-party cookies for multiple reasons. Some are crucial for the website's technical operations, termed as "essential" or "strictly necessary" cookies. Others help us understand and cater to our users' interests, improving their experience on our site. Additionally, third parties place cookies on our website for advertising, analytics, and more.
Managing Cookies
You hold the right to accept or decline cookies. Manage your preferences through the Cookie Consent Manager on our website, where you can choose which cookie categories to allow or block. Note, however, that essential cookies are mandatory for service provision and can't be declined.
You can find the Cookie Consent Manager in the notification banner and on our website. Rejecting cookies might still allow website access, but certain features and areas could be limited. You can also modify your browser settings to control cookie acceptance.
The specific first- and third-party cookies used on our website, along with their functions, are detailed in the following table (note that the actual cookies may vary based on the specific pages you visit):
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
|
Name: |
__lc_cid |
|
Purpose: |
These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors. |
|
Provider: |
.accounts.livechatinc.com |
|
Service: |
LiveChat View Service Privacy Policy |
|
Country: |
United States |
|
Type: |
server_cookie |
|
Expires in: |
1 year 11 months 29 days |
|
Name: |
__lc_cst |
|
Purpose: |
These cookies are set by LiveChat Inc. a USA based company that provides online chat software to our website, enabling them to engage in live text-based conversations with their visitors. |
|
Provider: |
.accounts.livechatinc.com |
|
Service: |
LiveChat View Service Privacy Policy |
|
Country: |
United States |
|
Type: |
server_cookie |
|
Expires in: |
1 year 11 months 29 days |
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.
|
Name: |
_ga_# |
|
Purpose: |
Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |
|
Provider: |
.charley.ai |
|
Service: |
Google Analytics View Service Privacy Policy |
|
Country: |
United States |
|
Type: |
http_cookie |
|
Expires in: |
1 year 1 month 4 days |
|
Name: |
_ga |
|
Purpose: |
Records a particular ID used to come up with data about website usage by the user |
|
Provider: |
.charley.ai |
|
Service: |
Google Analytics View Service Privacy Policy |
|
Country: |
United States |
|
Type: |
http_cookie |
|
Expires in: |
1 year 1 month 4 days |
Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
|
Name: |
@@lc_ids |
|
Provider: |
secure.livechatinc.com |
|
Country: |
United States |
|
Type: |
html_local_storage |
|
Expires in: |
persistent |
|
Name: |
side_storage_5c5dc0a1-46b1-4e40-809e-0430c673363d |
|
Provider: |
secure.livechatinc.com |
|
Country: |
United States |
|
Type: |
html_local_storage |
|
Expires in: |
persistent |
|
Name: |
@@lc_auth_token:5c5dc0a1-46b1-4e40-809e-0430c673363d |
|
Provider: |
secure.livechatinc.com |
|
Country: |
United States |
|
Type: |
html_local_storage |
|
Expires in: |
persistent |
|
Name: |
15304236:state |
|
Provider: |
secure.livechatinc.com |
|
Country: |
United States |
|
Type: |
html_local_storage |
|
Expires in: |
persistent |
|
Name: |
connect.sid |
|
Provider: |
charley.ai |
|
Country: |
United States |
|
Type: |
server_cookie |
|
Expires in: |
session |
|
Name: |
_livechat_has_visited |
|
Provider: |
secure.livechatinc.com |
|
Country: |
United States |
|
Type: |
html_local_storage |
|
Expires in: |
persistent |
|
Name: |
__oauth_redirect_detector |
|
Provider: |
accounts.livechatinc.com |
|
Country: |
United States |
|
Type: |
server_cookie |
|
Expires in: |
less than 1 minute |
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
● Chrome
● Firefox
● Safari
● Edge
● Opera
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
● Digital Advertising Alliance
● Digital Advertising Alliance of Canada
● European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at support@charley.ai.