Cookie Policy

Effective Date: March 25, 2025

This Cookie Policy explains in detail how Charley AI (“we,” “us,” “our”), located at 112 Tynte Street, North Adelaide, 5006, South Australia, Australia, uses cookies and similar tracking technologies on our website (https://charley.ai) (“Website”). This policy is intended to inform you about the types of cookies we use, their purpose, and your options for managing or disabling cookies. By accessing and using our Website, you are providing your consent to our practices as described in this policy. We encourage you to read this document carefully to understand how your personal information may be processed when you interact with our Website.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. These files are created by your web browser and contain simple data that websites use to remember your preferences, login status, or other useful information from your previous visits.

Cookies serve a variety of functions, from maintaining session state (ensuring that you remain logged in as you navigate different pages) to tracking browsing behavior for the purpose of analyzing user engagement and enhancing your overall experience. Essentially, cookies help improve both the functionality and the usability of our Website by enabling a more personalized browsing experience.

In addition to cookies, our Website may also use similar technologies such as web beacons or tracking pixels. These tools work alongside cookies to provide a more comprehensive understanding of how visitors interact with our Website and to ensure that the Website operates smoothly and securely.

2. Types of Cookies We Use

We categorize the cookies used on our Website into several types based on their functionality and purpose. Understanding these distinctions is key to knowing how your data is processed and for what purposes.

2.1 Essential Cookies

Authentication Cookies: These cookies verify your account credentials when you log in to your account. They help maintain your session securely and ensure that only authorized users can access restricted areas of the Website.
Security Cookies: These cookies play a crucial role in detecting and mitigating security threats such as fraudulent activity or unauthorized access. They help maintain the integrity of our systems and protect both our Website and your personal data.

We use essential cookies solely to ensure the stability and security of our Website. They are always active and do not require explicit consent because they are necessary for the service you have requested.

2.2 Performance Cookies

Performance cookies are used to collect information about how visitors use our Website. These cookies gather data on which pages are visited most frequently, how users navigate through the Website, and whether they encounter any errors or issues. This information is anonymized and used exclusively for the purpose of enhancing the performance and user experience of our Website.

Analytics Cookies: We employ tools such as Google Analytics to aggregate data on user behavior. This includes tracking the number of visitors, session durations, and popular content. The insights gained from these cookies help us optimize the Website, troubleshoot technical issues, and improve the overall design and functionality based on user interaction trends.

By analyzing the aggregated data provided by performance cookies, we are able to make informed decisions regarding improvements to our Website, which ultimately benefits all users.

2.3 Functional Cookies

Functional cookies are designed to remember your preferences and choices, ensuring that your interactions with the Website are seamless and personalized. They allow us to recall your selected settings and provide a more tailored user experience.

Preference Cookies: These cookies store information such as your language preference, region, or any customized settings you have applied on the Website. This ensures that your experience is consistent and personalized every time you visit.
Customization Cookies: In addition to basic preferences, these cookies may also remember adjustments you make to the layout or features of the Website. This enables us to provide a more adaptive interface that meets your needs.

By using functional cookies, we aim to streamline your experience, reducing the need to reconfigure your settings with every visit and ensuring that the Website is more intuitive and user-friendly.

2.4 Marketing/Tracking Cookies

Marketing or tracking cookies are used to monitor your browsing habits across different websites and over time. This data allows us to serve you with personalized advertisements and relevant content based on your interests. These cookies may also be used by third parties to deliver targeted ads.

Advertising Cookies: These cookies track your behavior and online interactions to understand your interests. They help in delivering targeted marketing messages that are relevant to you, thereby increasing the effectiveness of our advertising campaigns.
Third-Party Cookies: These cookies are set by external providers such as Google Analytics, Stripe, Resend, and Supabase. They are used not only for analytics and authentication purposes but also for facilitating secure transactions, managing email communications, and other essential functionalities. The data collected by these cookies might be shared with our advertising partners, who use it to present you with personalized advertisements.

We use marketing cookies to ensure that the advertisements and content you see are aligned with your interests. However, if you prefer not to have your browsing habits tracked for advertising purposes, you have the option to modify your cookie preferences at any time.

3. Cookies Used by Third-Party Services

Our Website integrates several third-party services that set their own cookies, each with distinct purposes and durations. These cookies help extend the functionality of our Website by offering services that require specialized technical capabilities and security measures.

Google Analytics: Google Analytics is a leading analytics service that helps us understand how visitors interact with our Website. It collects anonymized data such as user demographics, session duration, and page views, enabling us to optimize content and improve navigation. For more details on how Google uses cookies, please review their policy here.
Stripe: Stripe handles secure payment processing and user authentication. Cookies from Stripe ensure that payment transactions are processed securely and efficiently. You can learn more about Stripe's cookie practices by visiting their policy here.
Supabase: As a provider of data storage, authentication, and hosting services, Supabase utilizes cookies to maintain session integrity and secure data interactions on our Website. Further details are available in Supabase's privacy documentation here.
Resend: Resend manages our email delivery and communication functions. The cookies set by Resend help in ensuring that your email interactions with our Website are smooth and reliable. You can review Resend's policy here for more information.

We encourage you to review the respective cookie and privacy policies of these third-party services to understand their specific practices and data handling procedures.

4. Duration of Cookies

Cookies installed on your device can vary significantly in terms of how long they remain active. Here, we distinguish between session and persistent cookies:

Session Cookies: These cookies are temporary and remain on your device only for the duration of your browsing session. Once you close your web browser, session cookies are automatically deleted. They are typically used for functions such as maintaining your authenticated session during your visit.
Persistent Cookies: Unlike session cookies, persistent cookies remain on your device even after your browser is closed. These cookies have a set expiration date, which could range from a few days to several months (for instance, up to 12 months for many analytics cookies). Persistent cookies help remember your preferences and settings, ensuring that your personalized experience is maintained across multiple visits.

It is important to note that while persistent cookies enhance user experience, they also continue to track certain activities over time. You have the option to remove or disable these cookies through your browser settings if you prefer not to have this data stored on your device.

5. Consent and Cookie Management

Our Website is committed to maintaining transparency and adhering to international data protection laws, including the EU's General Data Protection Regulation (GDPR), the Australian Privacy Act, and the California Consumer Privacy Act (CCPA).

5.1 Obtaining Consent

Upon your initial visit to our Website, a clearly visible cookie consent banner is displayed. This banner provides you with the choice to either accept all cookies or to selectively consent to non-essential cookies. We do not activate performance, functional, or marketing cookies without obtaining your explicit consent. The design of our consent mechanism is compliant with international standards, ensuring that your decision is informed and voluntary.

5.2 Modifying Your Preferences

You have the right to manage your cookie preferences at any time. Our Website includes an integrated cookie settings management tool, which is accessible via a dedicated link in the Website footer. Through this tool, you can review and modify the types of cookies you wish to enable or disable. Detailed instructions on how to update your preferences are provided in the tool, ensuring a straightforward process.

5.3 Browser-Based Cookie Management

In addition to our integrated tools, you can control cookies through your web browser's settings. Most modern browsers offer options to:

Block all cookies from being set.
Allow only first-party cookies.
Delete existing cookies at any time.
Set exceptions for specific websites.

For your convenience, here are direct links to the cookie management instructions provided by some of the most popular web browsers:

Please note that disabling cookies entirely may affect the functionality of our Website, leading to a less optimized user experience or the inability to use certain features.

6. International Compliance

We are dedicated to ensuring that our cookie practices align with applicable privacy and data protection regulations on a global scale. We recognize that visitors from different regions may be subject to various legal requirements concerning data privacy and tracking.

For visitors from the European Union (EU), the United Kingdom (UK), Australia, and California, USA, additional rights may be available regarding the use of cookies and the protection of your personal data. Our practices are designed to meet the stringent requirements of these jurisdictions, and we encourage you to review our Privacy Policy for a comprehensive explanation of your rights and our data handling procedures.

We continuously monitor international privacy developments and update our practices as necessary to remain compliant with evolving regulations and standards.

7. Updates to This Cookie Policy

We periodically review and update this Cookie Policy to reflect changes in technology, regulatory requirements, and our internal practices. When updates occur, we will post the revised policy on this page along with a new effective date.

It is important to review this policy regularly, as continued use of our Website after changes are made constitutes your acceptance of the revised terms. We commit to notifying you of any significant changes in a manner that is clear and accessible.

8. Contact Information

We value transparency and are committed to addressing any questions or concerns you may have regarding our Cookie Policy. If you require additional information or have any feedback, please do not hesitate to contact us using the details provided below:

Email:
support@charley.ai
legal@charley.ai

Phone: +61 4 84 068 606

Physical Address: 112 Tynte Street, North Adelaide, 5006, South Australia, Australia

Our customer support and legal teams are available to assist you with any inquiries you may have regarding the use of cookies or other tracking technologies on our Website.