TERMS OF SERVICE
Last updated November 23, 2023
AGREEMENT TO OUR LEGAL TERMS
We are Charley.ai ("Company," "we," "us," "our"), a company registered in Australia.
We operate the website https://charley.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Charley.ai is an innovative online platform offering AI-driven services for the creation of essays and content. Our website provides users with tools to generate unique, customized written material efficiently and effectively. The services cater to a wide range of writing needs, from academic essays to business content, leveraging advanced AI technology to ensure quality and originality. Users can access, interact with, and utilize these services under the guidelines specified in our Terms of Service.
You can contact us by email at support@charley.ai.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Charley.ai, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
2. INTELLECTUAL PROPERTY RIGHTS
5. SUBSCRIPTION AND SERVICE ACCESS TERMS
6. REFUND AND CANCELLATION POLICY
8. USER GENERATED CONTRIBUTIONS
10. EMAIL COMMUNICATION AND MARKETING POLICY
11. THIRD-PARTY WEBSITES AND CONTENT
15. MODIFICATIONS AND INTERRUPTIONS
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
24. CALIFORNIA USERS AND RESIDENTS
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in Australia and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
● access the Services; and
● download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@charley.ai. If we ever grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
● confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
● to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
● warrant that any such Submission is original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
● warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (6) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Services for any illegal or unauthorized purpose; and (8) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.
Following is our payment gateway:
- Stripe
● When engaging with our services, you commit to providing current, complete, and accurate information for all transactions. This includes maintaining up-to-date records of your account details, email address, and payment information (such as your payment method and credit card expiration date). This is crucial to facilitate the smooth processing of your transactions and to ensure we can communicate with you effectively when needed.
● Please note that applicable sales tax may be applied to your purchases as required by law. We reserve the right to modify our prices at any time.
● At Charley.ai, we employ a parity pricing strategy to ensure fairness and accessibility for all users, regardless of their location. Here's how it works:
1. Fair and Equitable Pricing: Our prices are set with the objective of maintaining parity across different regions. This means we consider various factors, including local purchasing power, economic conditions, and currency exchange rates, to establish fair and appropriate pricing for users in different locations.
2. Adaptability to Local Markets: We may adjust our pricing to align with the economic realities of each user's geographic region, ensuring that our services are reasonably priced and accessible to a diverse global audience.
3. No Exploitation of Pricing System: The specifics of our parity pricing calculations are not disclosed to users. This approach prevents any potential exploitation or manipulation of the system, ensuring our efforts that all users are treated fairly and equitably.
4. Currency and Price Adjustments: We reserve the right to modify our prices at any time in response to global economic changes, operational costs, and other relevant factors.
● By making a purchase on Charley.ai, you agree to the stated price and authorize us to charge the specified amount to your chosen payment provider. For services with recurring costs, you grant us permission to automatically charge your payment method for these ongoing charges without needing repeated approvals for each billing cycle. You can cancel these recurring services at your discretion.
● We also reserve the right to amend any pricing errors or inaccuracies, even after an order has been placed and payment has been processed.
Order Management Policy
At Charley.ai, we reserve the right to manage subscriptions and service access at our discretion. This includes the ability to decline any subscription or service request made through our platform. We may limit or cancel service access or subscriptions on a per-user basis, particularly in instances where there are concerns about the legitimacy or intent of the usage.
Such limitations or cancellations may apply to cases involving multiple subscriptions under identical billing information. Additionally, Charley.ai holds the right to restrict or discontinue service access for entities or individuals that, in our judgment, may be utilizing our services for unauthorized resale, distribution, or for purposes not aligned with our intended usage policies, such as commercial resale or bulk subscriptions.
Managing Subscriptions and Payments
● To effectively manage your subscriptions and payments, please visit our dedicated page at https://charley.ai/billing. You can also visit our stripe portal: billing.stripe.com/p/login/5kA3e31ON6n43pS288. This page provides you with full control and visibility over your billing details, subscription status, and payment history, ensuring a seamless management experience.
Free Trial and Automatic Subscription Enrollment
● Charley.ai offers a free trial period for new users to experience our services without immediate payment. It's important to note that at the end of the free trial, unless you cancel the trial, your account will automatically be enrolled in the selected subscription plan, and the corresponding charges will be processed using your provided payment method.
● We encourage users to be aware of the trial duration and subscription terms to manage their enrollment preferences effectively.
Payment Retry and Subscription Continuity
● In instances of failed payment attempts, Charley.ai will automatically retry the payment process to avoid any disruption to your service.
● Your subscription will not be canceled due to failed payments. Instead, we will attempt to rectify the issue by retrying the payment process.
● Please ensure your payment details are up-to-date to facilitate successful transactions. Subscription cancellation can only occur if initiated by you or if Charley.ai determines it is necessary under our terms.
Threshold-Based Subscription Requirement
[1] [2] Charley.ai operates primarily as a complimentary service, open to all users until a specific usage and demand threshold is met. This threshold, determined by factors like server capacity and operational costs, dictates when we transition users to a subscription model.
● Waitlist Activation: Once this usage threshold is reached, a waitlist system comes into effect. This means new or existing users who haven't subscribed will be placed on a waitlist to access our services.
● Subscription Requirement: Users on the waitlist can opt to subscribe for immediate and uninterrupted access to our services. This approach ensures we maintain the quality and sustainability of Charley.ai while effectively managing our resources and scaling according to user demand.
Refund Policy
● Refund requests will be evaluated on a case-by-case basis. Users who wish to request a refund for any of our services must contact us directly through support@charley.ai. We strive to maintain fairness and transparency in handling such requests, considering factors such as service usage, subscription duration, and the nature of the issues faced. However, please note that refunds are not guaranteed and are subject to our discretion and the terms of the user agreement.
● By subscribing to and using Charley.ai's services, you agree to these refund and cancellation policies. We recommend reviewing these terms regularly to stay informed about your rights and obligations regarding the use of our services.
In using Charley.ai, it is essential that all users adhere to certain standards of conduct to maintain the integrity, security, and functionality of our platform. The following activities are strictly prohibited on Charley.ai and may result in suspension or termination of access:
● Illegal Activities: Engaging in activities that are illegal under local, state, national, or international law.
● Infringement of Intellectual Property: Uploading, distributing, or otherwise using content that infringes on the intellectual property rights of others.
● Abusive or Harmful Content: Posting or transmitting content that is abusive, defamatory, harassing, harmful, or promotes violence, bigotry, or discrimination.
● Unauthorized Access: Attempting to gain unauthorized access to Charley.ai servers or networks, including hacking, password mining, or other illicit means.
● Interference with Operations: Introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. Interfering with or disrupting the integrity or performance of the Services.
● Exploitation of Services: Using Charley.ai for any unauthorized commercial purpose, such as reselling the service, conducting data mining, or harvesting user data.
● Misrepresentation: Misrepresenting your identity or affiliation with any person or organization, including impersonation of Charley.ai staff or other users.
● Data Scraping: Unauthorized scraping or extracting of data or content from the Charley.ai platform.
● Encouraging Violations: Aiding, encouraging, or enabling others to engage in any of the prohibited activities listed.
Violation of these prohibited activities can result in the immediate suspension or termination of your access to Charley.ai, at our sole discretion. Additionally, legal action may be taken for activities that cause harm to Charley.ai or its users. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these terms, including without limitation, reporting such users to law enforcement authorities.
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Service's Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
● The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
● You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
● You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
● Your Contributions are not false, inaccurate, or misleading.
● Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
● Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
● Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
● Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
● Your Contributions do not violate any applicable law, regulation, or rule.
● Your Contributions do not violate the privacy or publicity rights of any third party.
● Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
● Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
● Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
As a user of Charley.ai, you may be subject to our email marketing practices under the following terms:
● Consent to Receive Emails: By creating an account or opting in through our platform, you agree to receive email communications from Charley.ai. These emails may include updates, newsletters, promotional offers, and other information related to our services.
● Nature of Emails: Our email marketing efforts are designed to keep you informed about new features, offerings, and developments related to Charley.ai, as well as opportunities that may be of interest to you.
● Opt-Out Option: At any time, you have the right to opt out of receiving marketing emails from us. Every marketing email will include an 'unsubscribe' link, allowing you to stop receiving these communications. Please note that opting out of marketing emails does not exempt you from receiving important service-related communications, such as account verification, changes or updates to features of the service, or technical and security notices.
● Frequency of Communication: The frequency of these marketing emails may vary depending on various factors, including user preferences, promotional activities, and new feature announcements.
● User Information: The content of the emails may be personalized based on the information you have provided to us and your interactions with our services.
● Compliance with Laws: Charley.ai is committed to complying with all applicable laws and regulations regarding email communications. We ensure that our marketing practices respect your privacy and preferences.
● Feedback and Contact: If you have any questions or feedback regarding our email marketing practices, or if you wish to update your email preferences, you can contact us directly through our website.
By continuing to use Charley.ai and receiving our emails, you acknowledge and agree to these terms regarding email marketing.
The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms shall be governed by and defined following the laws of Australia. Charley.ai and you irrevocably consent that the courts of Australia shall have exclusive jurisdiction to resolve any dispute that may arise in connection with these Legal Terms.
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of Australia, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be two (2). The seat, or legal place, or arbitration shall be Adelaide, Australia. The language of the proceedings shall be English. The governing law of these Legal Terms shall be the substantive law of Australia.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
● General Information Disclaimer: The content and information provided on Charley.ai, including but not limited to text, graphics, images, and other material, are for informational purposes only. While we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
● Testimonials: Testimonials appearing on Charley.ai are received via text, audio, or video submission from actual users of our products and/or services. They reflect real-life experiences and opinions of those who have used our services. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Individual results may vary.
● AI-Generated Content Copyright: Content generated by our AI tools on Charley.ai is based on the input provided by users and various data sources. While we ensure that the AI-generated content adheres to legal standards, Charley.ai does not claim ownership of the copyright of the AI-generated content. The responsibility for ensuring that any AI-generated content does not infringe upon the copyright of third parties rests with the user. Users should ensure proper due diligence and respect for intellectual property laws when using AI-generated content.
● Scope of Liability: Charley.ai, including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
● Maximum Liability: Notwithstanding any other provision in these terms, the total liability of Charley.ai to you or any third parties in any circumstance is limited to the lesser of (a) the amount you have paid to Charley.ai for the access to and use of the services in the three months prior to the event giving rise to the liability, or (b) a maximum of three months of subscription fees.
● Applicability of Limitations: This limitation of liability applies to all claims, regardless of whether the damages arise from breach of contract, breach of warranty, negligence, or any other cause of action, to the extent such exclusions and limitations are not prohibited by applicable law.
● Acknowledgment of Terms: Your agreement to these terms constitutes your acknowledgment and acceptance that the limitations of liability provided in these terms are an essential basis of the bargain between you and Charley.ai, and these limitations will apply even if this agreement is found to have failed in its essential purpose.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.[3] [4]
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please email us at: support@charley.ai.