Terms of Service

Effective Date: March 25, 2025

These Terms of Service ("Terms") govern your access to and use of the services provided by Charley AI ("we," "us," "our"). By registering for, accessing, or using our website and any associated products or services (collectively, the "Service"), you ("user," "you," "your") agree to be bound by these Terms. If you do not agree with any portion of these Terms, please do not use our Service. We encourage you to read these Terms carefully as they contain important information about your legal rights and obligations.

1. Acceptance of Terms

By using the Charley AI website, https://charley.ai, and any of the services made available therein, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

Scope of Agreement: This agreement applies to all visitors, users, and others who access or use the Service. It governs your use of any features, functionalities, or content provided by Charley AI.

Binding Nature: Your continued use of the Service after any modifications to these Terms will constitute your acceptance of those changes. We reserve the right to update or modify these Terms at any time and will notify you via email or a prominent notice on our website if significant changes are made.

2. Company Information

Charley AI is a registered company dedicated to enhancing educational outcomes through innovative artificial intelligence technology. Below is our detailed company information for transparency and legal purposes:

Registered Company Name: Charley AI

Registered Address:

112 Tynte Street

North Adelaide, 5006

South Australia, Australia

Contact Details:

Support Inquiries: support@charley.ai
Legal Inquiries: legal@charley.ai
Phone: +61 4 84 068 606

We welcome any inquiries or feedback regarding our Service and are committed to responding promptly to all communications.

3. Detailed Description of the Service

Charley AI is an advanced AI-driven educational platform designed to assist students and educators in a variety of academic tasks. The Service includes, but is not limited to, the following functionalities:

AI-Generated Documents: Our AI can generate essays, reports, summaries, and other academic content based on provided inputs.
Writing Style Matching: Users can input a preferred writing style, and our Service will tailor content to match that style.
Task and Rubric Integration: The platform can integrate specific assignment tasks and academic rubrics to guide the content creation process.
Customization Features: Users are able to customize the generated content to suit their individual requirements and preferences.
AI Citation Generator: The Service includes a tool to automatically generate citations in various academic formats, ensuring proper referencing.
Video Transcription & Insight Extraction: Our system can transcribe video content and extract key insights, supporting multimedia learning and analysis.
Assignment Management Tool: Users can organize, track, and manage their assignments and academic projects within the platform.

Each of these functionalities is designed to support effective learning practices and help students achieve academic success while adhering to academic integrity standards.

4. User Account Creation and Responsibilities

Account Creation

Registration Process: Users must register an account by providing a valid email address and creating a secure password. Future plans include the integration of social media logins (e.g., Google OAuth), and we will notify users when such features become available.

Information Accuracy: You are responsible for providing accurate, current, and complete information during the registration process and for maintaining and promptly updating such information if it changes.

Age Compliance

COPPA Compliance: Charley AI strictly adheres to the Children's Online Privacy Protection Act (COPPA). The Service is not intended for children under the age of 13.

Parental Consent: For users aged 13 to 18, verified parental or guardian consent is required during registration. This may be provided via an email verification process or through an online consent form.

User Responsibilities

Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorized use or breach of security, you must notify us immediately.

Compliance with Academic Policies: Users must ensure that their use of our Service complies with the academic integrity policies of their respective institutions. Misuse of our Service for academic dishonesty is strictly prohibited.

Accurate Data Entry: It is important that any data, assignment instructions, or materials provided to the Service are accurate and complete to ensure the best possible results.

5. User Roles and Subscriptions

Account Types

Free Users: Free accounts provide limited access to the Service's features. These accounts may have restrictions on the number of document-generation sessions, customization options, or advanced functionalities.

Premium Subscribers: Premium accounts offer extended features, higher usage limits, and priority support. Detailed descriptions of the additional functionalities available with premium subscriptions are provided on our pricing page.

Subscription Details

Subscription Model: The Service may be accessed via subscription plans or through one-time purchases of certain functionalities. Details regarding pricing, benefits, and subscription duration will be clearly displayed on our website.

Upgrade/Downgrade: Users may upgrade from a free account to a premium subscription at any time. Downgrades or changes to subscription levels are subject to our policies on subscription adjustments and potential refunds.

6. Payments, Billing, and Refunds

Payment Processing

Secure Transactions: All payments are processed securely via Stripe. We use industry-standard security measures to ensure that your payment information is encrypted and protected.

Billing Cycle: Subscription fees are billed on a recurring basis (monthly or annually, depending on the selected plan) or as a one-time payment for specific services. Detailed billing information will be provided during the checkout process.

Refund Policy

Eligibility for Refunds: Users may request refunds within seven (7) days from the date of payment, provided that usage has not exceeded ten (10) document-generation sessions or fifty (50) API interactions.

Refund Request Process: Refund requests should be submitted through our designated support channels. All requests will be reviewed and processed at Charley AI's sole discretion.

Non-refundable Usage: If usage exceeds the stated thresholds, or if the Service has been used in a manner that violates these Terms, refunds will not be granted.

Dispute Resolution: In the event of a dispute regarding a refund, users are encouraged to contact our billing support for further clarification and resolution.

7. Intellectual Property and License

Ownership and License

Charley AI's Intellectual Property: All intellectual property rights in the Service, including the underlying software, design, algorithms, and methodologies, are owned by Charley AI. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

User Content Ownership: You retain ownership rights to any content you create, upload, or otherwise provide to the Service. By using the Service, you grant Charley AI a non-exclusive, perpetual license to use, store, process, and analyze your content solely for the purpose of operating and improving the Service.

Usage Restrictions: Users may not commercially exploit, redistribute, or publicly display any AI-generated content without explicit permission from Charley AI. If you wish to use the generated content for commercial purposes, please contact us for the appropriate licensing agreements.

Content Deletion

User-Initiated Deletion: At any time, you may request the deletion of your stored content from our systems. Requests will be processed promptly, subject to any legal or regulatory requirements.

Data Retention: While we strive to honor all deletion requests, certain data may be retained for audit, security, or legal purposes as permitted under applicable law.

8. User-Generated Content

Ownership and Permissions

Retention of Rights: You retain all rights to any content that you upload, create, or otherwise provide through the Service. This includes academic materials, documents, and any personal notes.

Grant of Permission: By providing content to Charley AI, you grant us the necessary permissions to process, analyze, format, and deliver the services you request. This license is strictly for internal use and is limited to service delivery and performance enhancement.

Content Compliance: You warrant that any content you provide does not violate any applicable laws, infringe upon any third-party rights, or breach any academic or professional codes of conduct.

Monitoring and Enforcement

Content Review: Charley AI reserves the right to monitor and review user-generated content to ensure compliance with these Terms and to prevent misuse of the Service.

Removal of Content: In instances where content is found to be in violation of our policies or legal standards, Charley AI may remove or disable access to such content without prior notice.

9. Prohibited Activities

In order to maintain a safe, respectful, and legally compliant environment, users agree not to engage in any activities that could harm the Service or other users. Prohibited activities include, but are not limited to:

Violation of Laws: Engaging in activities that breach any local, national, or international laws or regulations.
Academic Dishonesty: Using the Service to facilitate plagiarism, cheating, or any form of academic misconduct that violates institutional policies.
Harmful Content: Generating or distributing harmful, offensive, discriminatory, or explicit content. This includes, but is not limited to, hate speech, content inciting violence, or any materials intended to harass or intimidate.
Unauthorized Access: Attempting to gain unauthorized access to the Service, user accounts, or other systems by bypassing security measures.
Automated Interactions: Utilizing automated scripts, bots, or other methods to interact with or scrape data from the Service, which could disrupt normal operations or compromise system integrity.

These prohibitions are in place to ensure that the platform remains a safe and supportive environment for educational advancement.

10. Suspension and Termination

Grounds for Suspension or Termination

Breach of Terms: Charley AI reserves the right to suspend or terminate any account found to be in violation of these Terms or engaging in prohibited activities.

Security Threats: In cases of immediate security threats, suspected fraud, or illegal activity, the Service may be terminated immediately without prior notice.

Notice and Appeal: When possible, users will be notified via email before suspension or termination, except in circumstances where immediate action is required. Affected users may appeal the decision by contacting support@charley.ai. We will review appeals in a timely manner and provide an explanation for the decision.

Account and Data Deletion

Subscription Cancellation: Users may request cancellation of their subscriptions at any time through their account settings or by contacting our support team.

Data Removal: In addition to account deletion, users may request that all personal data associated with their account be permanently removed from our systems, subject to any retention requirements under applicable law.

Post-Termination Rights: Termination of your account does not relieve you of any obligations incurred prior to termination, and any outstanding payments or charges remain your responsibility.

11. Liability Limitations and Disclaimer

Limitation of Liability

Service Interruptions: Charley AI strives for a high level of service availability; however, we are not responsible for any interruptions, errors, or delays in service. This includes any data loss, inaccuracies, or unintended outcomes resulting from the use of our AI-generated outputs.

Indirect Damages: Under no circumstances shall Charley AI be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, loss of data, or damage to reputation, even if we have been advised of the possibility of such damages.

User Responsibility: Users are advised to independently verify the accuracy and reliability of any AI-generated content before using it for academic or professional purposes. The Service is provided "as is" without any warranties, express or implied.

Disclaimer

Accuracy of Information: While we aim to deliver high-quality, accurate outputs, the nature of AI-generated content means that errors or unintended inaccuracies may occur. Users should use their own judgment and verify information independently.

No Professional Advice: The content and functionalities provided by Charley AI are for educational and informational purposes only and should not be construed as professional academic, legal, or financial advice.

Third-party Integrations: Any reliance on third-party services integrated with our Service (e.g., payment processing, analytics) is subject to the terms and conditions of those providers, and Charley AI is not liable for issues arising from their use.

12. Security Measures

Security Practices

Industry Standards: Charley AI employs robust, industry-standard security practices to protect user data. Our security measures include the use of password hashing, secure socket layer (SSL) encryption for data transmission, and regular security audits conducted by independent third-party experts.

Third-party Providers: We rely on trusted third-party service providers such as Supabase for secure authentication and storage. These providers adhere to strict security standards, including ISO 27001 compliance.

User Notification: In the unlikely event of a data breach, Charley AI will promptly notify affected users via email and provide detailed information regarding the breach, remedial actions taken, and recommendations for further protection.

Ongoing Improvements

Regular Updates: Our security protocols are continuously reviewed and updated in accordance with emerging threats and best practices in cybersecurity.

User Cooperation: Users are encouraged to take proactive steps to secure their accounts, such as using strong passwords and promptly reporting any suspicious activities to our support team.

13. Third-party Services

Charley AI integrates several third-party services to enhance the functionality, performance, and reliability of our Service. By using the Service, you agree to abide by the terms and conditions of these third-party providers. Key integrations include:

Supabase: Used for authentication, secure storage, and real-time data handling. For further details, please review the Supabase Terms.
Stripe: Handles all payment processing securely. Users are advised to review the Stripe Terms for additional information.
Google Analytics: Utilized for tracking usage patterns to improve service performance. Please refer to the Google Analytics Privacy Policy for details.
Resend: Facilitates email communications and notifications. Continued use of our Service implies acceptance of any updates or changes to these third-party terms.

By integrating these services, Charley AI aims to provide you with a seamless and secure user experience while ensuring compliance with external regulatory standards.

14. Dispute Resolution and Jurisdiction

Dispute Resolution Process

Initial Mediation: In the event of any dispute or claim arising out of or in connection with these Terms, the parties agree first to attempt to resolve the matter through mediation. This process may be conducted remotely or in-person, as mutually agreed.

Arbitration: If mediation fails to resolve the dispute, both parties agree to submit the dispute to binding arbitration in accordance with the rules agreed upon at the time of the dispute. The arbitration will be conducted in South Australia unless both parties agree to an alternative jurisdiction.

Legal Proceedings: Only after arbitration has been exhausted, if necessary, may either party seek recourse through the courts of South Australia. By using the Service, you consent to the exclusive jurisdiction of these courts for the resolution of any disputes.

Governing Law

These Terms are governed by, and construed in accordance with, the laws of South Australia and the Commonwealth of Australia. Any legal proceedings arising in connection with these Terms shall be brought exclusively in the competent courts of South Australia.

15. Amendments to Terms

Charley AI reserves the right to modify, update, or amend these Terms at any time.

Notification of Changes: Significant changes that affect your privacy rights, payment obligations, service scope, or user rights will be communicated to you by email or through a prominent notice on our website. We recommend reviewing the Terms periodically.
User Acceptance: Continued use of the Service after any modifications to these Terms constitutes your acceptance of the updated version. If you do not agree with the changes, you should discontinue using the Service.
Effective Date of Amendments: Each revised version of the Terms will clearly indicate the effective date. It is your responsibility to review these Terms whenever you access or use our Service.

16. Governing Law

These Terms and any disputes related thereto are governed by the laws of South Australia and the Commonwealth of Australia.

Conflict-of-Law Principles: The application of any conflict-of-law rules is expressly excluded. This means that even if the laws of another jurisdiction would otherwise apply, the laws of South Australia will govern.
Enforcement: Users agree that any legal action arising from or relating to these Terms shall be brought exclusively in the competent courts located in South Australia.

17. Contact Information

We value transparency and welcome your questions, feedback, or concerns regarding our Terms or any aspect of the Service. Please use the following contact methods for different types of inquiries:

General Support and Feedback:

Email: support@charley.ai

Phone: +61 4 84 068 606

Legal Inquiries:

Email: legal@charley.ai

Other Correspondence:

For all other communications, you may write to us at:

Charley AI

112 Tynte Street,

North Adelaide, 5006,